Easy returns. Easy exchanges.
Returns & Exchanges
At ManCave Workwear, we want you to shop with confidence. If something isn’t quite right, we’re here to make the returns and exchange process as simple as possible.
Our 30-Day Returns Policy
You have 30 days from the date of purchase to return or exchange eligible items.
To process your return, you’ll need to provide proof of purchase, such as:
- Receipt
- Tax Invoice
- Online Order Confirmation
A customer account or loyalty membership alone isn’t considered proof of purchase.
Return Conditions
To be eligible for a return or exchange, your item must be:
- Unused and in its original condition
- In its original packaging (where applicable)
- With all original tags attached
- Footwear returned in its original shoe box
- In a condition suitable for resale
Unfortunately, we can’t accept items that have been worn, washed, damaged or altered for change-of-mind returns unless they’re faulty.
Exchange Your Item
Need a different size or colour? No problem.
You can exchange your item at any ManCave Workwear store or return it by mail.
If your replacement item costs more, you’ll simply pay the difference. If your preferred size or colour isn’t available, we’ll help you find a suitable alternative or process a refund where applicable.
Returning Your Order
Return In Store (FREE)
The quickest and easiest way to return your purchase is by visiting any ManCave Workwear store.
- FREE returns and exchanges
- Instant exchanges (subject to stock availability)
- No return shipping costs
Online order refunds returned in-store will be processed back to your original payment method once the return has been approved.
Return By Mail
Can’t make it into a store? No worries.
We can provide a prepaid return shipping label for $9.95. The fee will be deducted from your refund or charged as part of your exchange.
Please ensure your items are securely packaged to avoid damage during transit.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the outcome.
Approved refunds will be issued to the original payment method used for your purchase.
If your purchase was made using a combination of a Gift Card and another payment method, the Gift Card portion will be refunded as store credit, while the remaining balance will be refunded to your original payment method.
Please allow up to 10 business days from the date your return is received and approved for your refund to be processed. Depending on your financial institution, it may take a little longer for the funds to appear in your account.
Items That Can’t Be Returned
For change-of-mind purchases, we cannot accept returns or exchanges on:
- Underwear
- Customised or personalised uniform orders
- Gift Cards and eGift Cards
- Items that have been worn, washed, damaged or are not in a resaleable condition
These exclusions do not affect your rights under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If you’ve received a faulty, damaged or incorrect item, please contact our Customer Service team as soon as possible.
We’ll work with you to resolve the issue quickly and, where applicable, organise a repair, replacement or refund in accordance with Australian Consumer Law.
Ironclad Rewards
If your purchase earned Ironclad Rewards points, those points will be removed from your account if the order is refunded.
If you redeemed Ironclad Rewards points when placing your order, those points will be credited back to your account once your return has been processed.
Frequently Asked Questions
Yes. Online purchases can be returned or exchanged at any ManCave Workwear store. It’s the quickest and easiest way to process your return.
Absolutely. Exchanges can be completed in-store or by mail, subject to stock availability. If your preferred item isn’t available, we’ll help you find a suitable alternative or process a refund where applicable.
Once your return has been received and approved, please allow up to 10 business days for your refund to be processed. Your bank may take additional time to make the funds available in your account.
Returns and exchanges are FREE in-store. If you’re returning your order by mail, we can provide a prepaid return shipping label for $9.95, which will be deducted from your refund or charged as part of your exchange.
A receipt, tax invoice or online order confirmation. A customer account or loyalty membership alone isn’t considered proof of purchase.
Yes. As long as they have your proof of purchase and the item meets our return conditions, someone else can return or exchange it on your behalf.
Yes. Multiple online orders can be returned in the same parcel, provided each item meets our return conditions and proof of purchase is included for each order.
Yes. Sale items can be returned within 30 days provided they meet our return conditions, unless otherwise stated at the time of purchase.
If your item arrives faulty, damaged or isn’t what you ordered, please contact us as soon as possible. We’ll assess the issue and organise a repair, replacement or refund where appropriate under Australian Consumer Law.
For change-of-mind returns, items must have all original tags attached and be in a resaleable condition. If your item is faulty, different conditions may apply.
Yes. If you redeemed Ironclad Rewards points on your purchase, those points will be credited back to your account once your return has been processed. Any points earned from the purchase will be removed if the order is refunded.
No. Gift Cards and eGift Cards cannot be returned, exchanged or refunded.