Faulty Products Claim Enquiry | ManCave Workwear

Faulty Product Claim

Man Cave takes steps to ensure the quality of products delivered is at a high standard. However, in rare cases, there are problems with the suppliers manufacturing process and we encounter faulty products. We will provide your choice of a refund, replacement (where possible), exchange or store credit within 6 months of purchase if the following 2 criteria are met:

  1. An item has a major fault (is unsafe, differs significantly from sample or description, or can’t be used for the intended purpose). This may not apply if an item has been subjected to more than a reasonable amount of use or wear and tear. Where the fault is not deemed a major fault, we may be able to have minor issues repaired.

  2. Where you can provide the original purchase receipt (we will accept a bank transaction record if it matches the transaction record in our store Point of Sale System)

If you believe your product to be faulty, send us an email. Your email should include:

  • Photos of the defect or alleged fault

  • A photo of your receipt or proof of purchase

  • A brief description of the fault and how it presented

Man Cave may pass this information along to the manufacturer to assess the item. If the product is within the manufacturer's warranty and is deemed faulty, we will issue you with a Return Merchandise Authorisation Number (RMA) so you can return the goods. Once an RMA has been issued, you can return items in person to one of our store locations or by mail. Please note that without an RMA, postage will be the responsibility of the person/company returning the item.

Please be aware, we reserve the right not to issue refunds for 'change of mind'. Under the Australian Consumer Law, it is the responsibility of the consumer to make an informed decision before committing to a purchase. Consumer guarantees do not apply if you:

  • Got what you asked for but simply changed your mind

  • Found it cheaper somewhere else

  • Decided you did not like the purchase or had no use for it

  • Misused a product in any way that caused the problem

  • Knew of or were made aware of the faults before you purchased the product

If it is within the exchange period - Man Cave Workwear may be able to offer an exchange or issue store credit to be used towards another item in our store (See below for information on Exchanges or Store Credit).