Man Cave Workwear Delivery & Returns Policy
Please be advised, due to the unforeseen circumstances brought on by Covid-19, there may be slight delays in processing and delivering online orders.
Free Standard Delivery Australia wide for orders over $100*. $10 Standard Delivery for orders under $100* Delivery within 10 business days.
Tracking reference's will be provided with every order and we will be working to minimise any impacts to delivery time where possible. Once your order has been processed, the tracking number will allow you to keep tabs on your order every step of the way.
Delivery is not available outside of Australia, New Zealand and
Free Standard Delivery on orders over $100! $10 Standard Delivery for all other orders.
Online Orders will generally be processed and sent within 24 Hours Monday to Friday. In some cases, ordered stock will be en route from our suppliers and there may be an additional 3-4 day delay.
Standard Deliveries will be made using either Australia Post or Sendle. We primarily use Australia Post as Sendle does not deliver to PO Boxes. On special request; we may provide a quote for a Courier Service.
If you are have opted not to, or are unable to receive the goods at home - items will be sent to Sendle’s local depot to be re-delivered on another occasion. If sent with Australia Post - they will leave a Collection Card in your mail for you to collect at the nearest post office.
No deliveries will be made on Public Holidays or Weekends.
Express Postage is available at checkout, select this option for an additional charge and to get your products sooner.
If you need to get an item urgently, we recommend you contact your nearest Man Cave store to see if they have stock available for you to collect in-store.
Contact us here for any more information.
Large or heavy orders will be sent via a courier and may incur additional shipping costs.
Pricing will be calculated based on the size, weight, and delivery location.
If additional shipping charges are required - we will obtain a quote and confirm pricing before dispatching your order.
Orders over $500 dollars will require a courier, however due to purchase value this will be provided at no additional charge.
Returns, Exchanges, Refunds & Credits
Man Cave Workwear is focused on customer service. We work hard to ensure your in-store and online experience is enjoyable. Our staff are trained to assist you in-store and provide you with the most suitable product/s to meet your needs.
We also take precautions to ensure that any product ordered online arrives safely, in good condition within a reasonable time frame. If however, you are unhappy with a purchase made in-store or online - please review the following information.
Man Cave takes steps to ensure the quality of products delivered is at a high standard. However, in rare cases there are problems with the suppliers manufacturing process and we encounter faulty products. We will provide your choice of a refund, replacement (where possible), exchange or store credit within 6 months of purchase if the following 2 criteria are met:
An item has a major fault (is unsafe, differs significantly from sample or description or can’t be used for intended purpose). This may not apply if an item has been subjected to more than a reasonable amount of use or wear and tear. Where the fault is not deemed a major fault, we may be able to have minor issues repaired.
Where you can provide the original purchase receipt (we will accept a bank transaction record if it matches the transaction record in our store Point of Sale System)
If you believe your product to be faulty, send us an email. Your email should include:
Photos of the defect or alleged fault
A photo of your receipt or proof of purchase
A brief description of the fault and how it presented
Man Cave may pass this information along to the manufacturer to assess the item. If the product is within the manufacturer's warranty and is deemed faulty, we will issue you with an, Return Merchandise Authorisation Number (RMA) so you can return the goods. Once an RMA has been issued, you can return items in person to one of our store locations or by mail. Please note that without an RMA, postage will be at the responsibility of the person/company returning the item.
Please be aware, we reserve the right not to issue refunds for 'change of mind'. Under the Australian Consumer Law, it is the responsibility of the consumer to make an informed decision before committing to a purchase. Consumer guarantees do not apply if you:
Got what you asked for but simply changed your mind
Found it cheaper somewhere else
Decided you did not like the purchase or had no use for it
Misused a product in any way that caused the problem
Knew of or were made aware of the faults before you purchased the product
If it is within the exchange period - Man Cave Workwear may be able to offer an exchange or issue store credit to be used towards another item in our store (See below for information on Exchanges or Store Credit).
When trying on clothing or footwear, please use a carpeted floor in a clean environment where possible to ensure that your return will be accepted if its the wrong size, fit, colour or style.
If you are unhappy with your purchase and would like to exchange the item for another product or a store gift card - please ensure the following 4 criteria are met:
The item is returned in original condition with packaging tags and materials intact
You can confirm that the product HAS NOT been worn or used - Items of clothing must be clean and unwashed. Soles of shoes must be clean and unworn.
You can provide the original purchase receipt (we will accept a bank transaction record if it matches the transaction record in our store Point of Sale System), and
It is being returned within within 14 days for an in-store purchase, or 21 days (from the date the online order was submitted) for an online purchase .
Providing the above criteria are met, exchanges can be made for any product up to the value of the original product purchased. If the selected item/s are of a lesser value - a credit (store Gift Card) will be issued for the remaining amount.
When returning items purchased in-store for an exchange or credit - please return the item to the store location it was purchased from where possible. Where an item is being returned for an exchange or store credit by post - postage will be the responsibility of the customer.