Exchange or Store Credits
When trying on clothing or footwear, please use a carpeted floor in a clean environment where possible to ensure that your return will be accepted if its the wrong size, fit, colour or style.
If you are unhappy with your purchase and would like to exchange the item for another product or a store gift card - please ensure the following 4 criteria are met:
The item is returned in original condition with packaging tags and materials intact
You can confirm that the product HAS NOT been worn or used - Items of clothing must be clean and unwashed. Soles of shoes must be clean and unworn.
You can provide the original purchase receipt (we will accept a bank transaction record if it matches the transaction record in our store Point of Sale System), and
It is being returned within 14 days for an in-store purchase, or 21 days (from the date the online order was submitted) for an online purchase.
Providing the above criteria are met, exchanges can be made for any product up to the value of the original product purchased. If the selected item/s are of a lesser value - a credit (store Gift Card) will be issued for the remaining amount.
When returning items purchased in-store for an exchange or credit - please return the item to the store location it was purchased from (where possible). Where an item is being returned for an exchange or store credit by post - postage back to the store will be the responsibility of the customer and there will be a $5 restocking fee which includes return postage back to you.
To start an exchange for an online order, please use the below form.